Security Jobs Finder - Insights
25th Edition
1. Newsletter Update:
We have 722 newsletter subscribers, with our 24th edition receiving 381 reads.
This week, our Article of the Week explores South African Private Security Industry Faces Scrutiny Over Firearm Losses. Bonus content is for the company owners 30 Ideas to Improve Employee Engagement and Retention, tips for answering the interview question ""What Do Other People Say About You?", and a spotlight on: The Role and Importance of Account Managers in the Security Industry.
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2. South African Private Security Industry Faces Scrutiny Over Firearm Losses
Published on 6 January 2025 By Ricardo Teixeira
As of 30 September 2024, a significant number of firearms are in the possession of private security companies in South Africa, with the total reaching 126 529. This figure, which was disclosed in a recent parliamentary question posed by Rise Mzansi’s Makashule Gana to the Minister of Police, reflects the extent of the armed presence that these companies maintain across the country.
The distribution of licensed firearms among private security companies varies considerably by province. Gauteng, the economic hub of South Africa, holds the highest share, with a staggering 77 089 firearms. KwaZulu-Natal follows with 26 792, while Limpopo reported over 8,000 firearms in the possession of private security firms. In contrast, provinces like the Northern Cape and Free State have fewer firearms, with the Northern Cape reporting just 210 licensed firearms.
Province Number of Firearms
Eastern Cape = 3 121
Free State = 800
Gauteng = 77 089
Limpopo = 8,328
KwaZulu-Natal = 26 792
Mpumalanga = 3 539
North West = 2 151
Northern Cape = 210
Western Cape = 4 499
Total = 126 529
Private security companies are permitted to acquire firearms under the South African Firearms Control Act, 2000 (Act No. 60 of 2000). According to Section 20(1)(a) of the Act, security companies may be licensed to purchase any firearm, provided it is not classified as a prohibited firearm. This provision allows private security firms a broad selection of weapons to meet the diverse needs of protecting individuals and property.
In response to concerns about the potential misuse of firearms by private security companies, the Minister of Police confirmed that, as of the latest update, no security company has been flagged for purchasing unauthorized firearms. This suggests that the regulatory framework surrounding firearm licensing and purchases for security companies is being adhered to, at least in this regard.
However, not all aspects of firearm management within the private security sector are positive. A worrying trend is the number of firearms reported lost or stolen. In the 2023/24 financial year, a total of 1 648 firearms were reported as either lost or stolen by security companies. This number continues to rise, with 847 firearms reported lost or stolen in the first half of the 2024/25 financial year. This is a matter of concern, as lost or stolen firearms can easily end up in the wrong hands, posing a potential public safety risk.
The loss of firearms underscores the importance of stringent controls and oversight in the security sector, particularly regarding the safekeeping of firearms and the investigation of any incidents of theft or misplacement.
The substantial number of firearms in the hands of private security companies across South Africa highlights the critical role these firms play in the country’s security landscape. However, concerns regarding firearm losses and the potential for misuse or criminal activity are not negligible. While no companies have been flagged for unauthorized purchases, the reported losses reflect ongoing challenges in ensuring the secure handling of firearms.
With a total of 126 529 firearms licensed to private security companies, the need for robust oversight and accountability remains pressing, particularly given the increasing number of firearms reported as lost or stolen. As South Africa continues to grapple with high levels of crime, the role of private security companies and their firearms will remain under scrutiny.
Source: https://www.protectionweb.co.za/featured/south-african-private-security-industry-faces-scrutiny-over-firearm-losses/
3.Weekly Poll
Last editions’ poll results:
Responses: We had 3 responses to last week’s poll: Is your company contributing to your pension fund?
67% of respondents voted Yes!
37% of respondents voted No!
4. Interview Q & A
How to Answer the Interview Question: "What Do Other People Say About You?"
Interview questions like "What do other people say about you?" are designed to provide insight into your self-awareness, interpersonal skills, and the way others perceive you. For roles in the security industry, where trust, teamwork, and reliability are paramount, this question is particularly relevant. Here's how to answer it effectively.
Why Do Interviewers Ask This Question?
Interviewers ask this question to:
Gauge Your Self-Awareness: They want to know if you understand how your behaviour and work ethic are perceived by colleagues, supervisors, and clients.
Assess Your Interpersonal Skills: Positive feedback from others often indicates strong communication, teamwork, and reliability—key traits in the security industry.
Validate Your Claims: The answer provides a perspective on whether your self-assessment aligns with what others would say about you.
Understand Your Strengths: The feedback you highlight helps employers identify qualities that make you a valuable candidate for the role.
How to Structure Your Answer
To craft a well-rounded response:
Highlight Positive Traits: Focus on qualities that are relevant to the role, such as dependability, integrity, and problem-solving skills.
Provide Specific Feedback: Share actual examples of what others have said about you in past performance reviews, references, or casual conversations.
Keep It Professional: Avoid overly personal traits and focus on qualities that contribute to your success in the workplace.
Show Humility and Awareness: Avoid exaggeration or sounding boastful. Acknowledge the feedback as others’ observations, not self-praise.
Model Answer
Interviewer: "What do other people say about you?"
Candidate:
*"My colleagues and supervisors often describe me as reliable and level-headed under pressure. In my previous role as a security officer, my team frequently mentioned that they could count on me to stay calm and make sound decisions during high-stress situations. For example, during an unexpected alarm activation, I effectively coordinated with the team and law enforcement, which helped resolve the situation swiftly and without incident.
Additionally, I’ve been told that I have excellent attention to detail. My manager once pointed out that my thorough incident reports were a valuable asset to our team, as they provided clarity and helped improve our security protocols. I’m proud of these qualities, as they reflect my dedication to maintaining safety and professionalism in all aspects of my work."*
Why This Answer Works
It’s Specific: The candidate provides clear examples of feedback they’ve received, making the answer credible and relatable.
Focuses on Relevant Traits: Qualities like reliability, calmness under pressure, and attention to detail are critical in the security industry.
Balances Confidence and Humility: The candidate shares feedback without appearing boastful, giving credit to others for recognizing their strengths.
Additional Tips
Prepare in Advance: Think about past feedback you’ve received from colleagues, managers, or clients. Look at performance reviews or reference letters for inspiration.
Use Job-Specific Traits: Tailor your answer to qualities that are important in the role you’re applying for.
Be Honest: Share genuine feedback that reflects who you are. Avoid fabricating traits or using generic clichés.
Conclusion
When answering "What do other people say about you?" in an interview, it’s important to focus on positive, professional traits that align with the job’s requirements. Back your answer with specific examples and demonstrate self-awareness and humility. A thoughtful response will leave the interviewer with a strong impression of your interpersonal skills and professional reputation.
5. The different career options available in the security field:
The Role and Importance of Account Managers in the Security Industry
In the competitive and fast-paced security industry, building and maintaining strong client relationships is essential for business growth and sustainability. This is where the role of an Account Manager becomes indispensable. Account Managers act as the bridge between a security company and its clients, ensuring that the services provided align with the clients' needs while also fostering trust and loyalty.
What Does an Account Manager Do?
An Account Manager's primary responsibility is to manage client relationships and ensure the successful delivery of services. Here’s a closer look at their key duties and responsibilities:
1. Building Client Relationships
Account Managers are the face of the company for their assigned clients. They cultivate long-term partnerships by understanding the clients’ needs, expectations, and challenges. Strong relationships not only ensure client satisfaction but also lead to business retention and growth.
2. Managing Service Delivery
In the security industry, Account Managers oversee the implementation of security services, such as guarding, alarm systems, or patrols, to ensure quality and compliance with agreed service levels. They act as the point of contact to resolve issues or adjust services based on client feedback.
3. Identifying Opportunities for Growth
By maintaining close relationships with clients, Account Managers identify opportunities for upselling or cross-selling additional services. For example, a client using guarding services might also benefit from CCTV monitoring or access control solutions.
4. Problem Solving and Issue Resolution
Security services often operate in dynamic environments, and challenges can arise. Account Managers are skilled problem solvers who address concerns promptly, ensuring minimal disruption to the client and maintaining trust.
5. Reporting and Feedback
Regular reporting on key performance indicators (KPIs), incidents, and service updates is a crucial part of the role. Account Managers provide clients with insights into how services are performing and discuss ways to improve efficiency or effectiveness.
Why Are Account Managers Important?
1. Client Retention
In a competitive industry, retaining clients is as critical as acquiring new ones. Account Managers help reduce churn by building strong relationships and consistently delivering value.
2. Enhancing Service Quality
By acting as the liaison between clients and operations teams, Account Managers ensure that feedback is communicated effectively, leading to service improvements tailored to specific client needs.
3. Business Growth
Satisfied clients are more likely to expand their service contracts. Account Managers play a pivotal role in identifying and nurturing growth opportunities, contributing to the company’s bottom line.
4. Building Brand Reputation
A proactive and client-focused Account Manager enhances the reputation of the company, showing clients that their concerns and needs are prioritized.
Skills and Qualifications Needed for Account Managers
To succeed in this role, an Account Manager must possess a mix of technical knowledge, interpersonal skills, and industry experience:
Strong Communication Skills: To build relationships and clearly convey information.
Problem-Solving Abilities: For addressing client concerns effectively and promptly.
Organizational Skills: To manage multiple accounts and responsibilities efficiently.
Knowledge of the Security Industry: Familiarity with security services, regulations, and client expectations is essential.
Negotiation Skills: To navigate contract renewals and upselling opportunities.
Career Prospects for Account Managers
The role of an Account Manager offers opportunities for growth within the security industry. With experience, Account Managers can advance to senior roles, such as Key Account Manager, Regional Manager, or Business Development Manager. These positions come with greater responsibilities and higher earning potential.
Conclusion
Account Managers play a vital role in the success of any security company. By acting as the primary link between the business and its clients, they ensure service quality, client satisfaction, and business growth. For anyone considering a career in this role, it offers the chance to develop meaningful relationships, contribute to operational excellence, and advance within the dynamic security industry.
6. Bonus Article:
30 Ideas to Improve Employee Engagement and Retention
Authored byLaura Hilgers Content Marketing Writer/Journalist/Storyteller May 23, 2022
In the midst of the Great Reshuffle, it’s more crucial than ever to keep top talent.
For starters, employee turnover is shockingly expensive, costing a trillion dollars a year in the U.S. alone. Filling a position can take months, which means that there’s work that goes undone, and hiring just one worker after someone leaves can cost one-half to two times the employee’s annual salary.
But there are plenty of other reasons why retention matters. When employees stay with the company, your organization’s productivity remains consistent. Your key knowledge and skills stay in-house. Employee morale improves and employee engagement increases. And candidates take notice. High employee retention means that teams are stable, passionate, and qualified. Who wouldn’t want to work for a company that offers that?
Retention is usually the result of many different factors: fair pay, compelling culture, supportive leaders, and opportunities to learn and grow, to name just a few. But by starting to improve even a couple of these, you can also make your company a place that people feel inspired to join — and to stay put. We’ve come up with 30 high-impact steps that you can take to improve your retention.
Let’s get started:
1. Listen to employee feedback
More than ever, employees want their feedback to be respected and heard. When they feel like leadership is listening, it can make for a winning corporate culture. And that’s one of the key reasons employees decide to stay with their current employer — or start looking elsewhere.
2. Create an inclusive work environment, where everyone feels like they belong
Nearly half of Black or Latino employees have quit a job because they’ve experienced or witnessed discrimination at work. When workers feel safe and valued for who they are at work, they’re more likely to succeed in their jobs.
3. Offer flexible working arrangements
If there’s one thing workers have voiced repeatedly during the pandemic, it’s that they want a say over where and when they work. So, to keep your best employees, try to offer as much flexibility as possible. Workers who feel their companies offer enough flexible options are 2.6 times more likely to report being happy in their jobs and 2.1 times more likely to recommend working for the company.
4. Pay your employees fairly
A higher salary is not always the top reason people look for a new job, but paying your employees fairly will provide them with plenty of incentive to stay. Audit your compensation to detect and correct any pay inequities, particularly for employees from underrepresented groups and for women, including mothers of young children.
5. Give one-time cash incentives
In addition to updating your overall compensation package, consider offering employees one-time bonuses, work-from-home stipends, or help in paying down student loans. Perks like these can foster loyalty and make employees feel appreciated.
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In conclusion:
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